Messenger gathers 1,3 bln users worldwide. Providing customers with a 24/7 service and immediate responsiveness is a natural answer to market’s demand. Not to mention optimizing fanpage moderator’s time consumption.
FAQ in chatbot
We build conversations based on frequently asked questions. 24/7 availability and immediate responsiveness provides customers with receiving necessary information or solving popular problems.
We provide easy to use forms (eg. complaints or service breakdowns) in a user-friendly Messenger conversation. We forward them to customer service team in real time, even in the middle of the night.
29% of Internet users buy online using mobile devices. We see this potential and build solutions that help in finding and selecting products, eventually calling for purchase.
Product feed integration
We integrate chatbots not only with the most popular sales platforms, but also with custom solutions. Based on customers’ intentions, we show them products matching their sales intentions with the option of converting to webshop.
Using an accessible form of Q&A, we effectively generate leads, which can be forwarded in real time directly to CRM or those responsible for further stages of customer journey. This is also an excellent solution for B2B.
Relation and loyalty building
74% of internet users use smartphones to browse social media. We respond to this trend by activating them in Messenger. Our push messeges receipents open up to 80% of them, further interacting with 30% of content shared inside. This is multiple times better than from sources used so far.
We call to action by sharing information about promotions, news, as well as distributing content or individual discount codes. We send messages based on clients’ intentions and precise profiles, that is why we achieve up to 10x higher efficiency indexes than in the case of a traditional e-mail newsletter.
Quizes and promo actions
We engage brand’s fans to take part in interactive forms of competitions or actions. Chatbot mechanism not only automates particular stages of the action (including organizing applications in real time and contact with participants), but allows you to build a long-term relationship with contestants.