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Online strategy

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

Checkout our other services

Google Marketing Platform

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

Checkout our other services

Social media strategy

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

Checkout our other services

Social Ads

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

Checkout our other services

Internet analytics

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

Checkout our other services

Online strategy

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

Checkout our other services

Hitspot Media

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

Checkout our other services

Video Ads

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

Checkout our other services

Programmatic

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

Checkout our other services

Mobile

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

Checkout our other services

Implementing analytical tools

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

Checkout our other services

Content marketing

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

Checkout our other services

SEO

Brand development in digital channels

Do you have an online strategy, or are you about to create one? We support brands in the projects and decisions that impact on how their business functions. Do you need advice on online marketing? We’re at your disposal.

Strategic consultancy

We support you in making business and marketing decisions based on data, consumer insights, expert articles and case studies from all over the world. We provide information and analysis consistent with the latest trends that are relevant to your business strategy at any given time.

Design thinking

In the era of communication chaos, it is becoming increasingly difficult to establish a dialogue with your customers. Do you have a new product or service and don’t know how to sell it successfully online? We’ll teach you to design experiences using the design thinking method.

Online presence strategy

We seek competitive advantage and determine the areas in which your business is unrivalled. On this basis, we create a coherent and effective plan for brand presence and communication online. Working alongside you, we set goals, create a strategy, and recommend that you conduct an evaluation of your activities after one year.

  Strategic training

Do you need to change your brand communication or refresh your image? During training we work intensively on topics related to your business. We analyse the importance of strategy for your brand, look for strengths and weaknesses, and determine the positioning of your brand with respect to the competition online.

  Creating a strategy

Based on the experience and information gathered during the workshops, we create a document that includes strategic objectives and assumptions, analysis, a strategy for positioning your brand with respect to the online competition and an implementation plan with a timetable for points of action.

Customer Journey Online strategy

The online channel is becoming increasingly significant for e-commerce. Battles are waged over customer satisfaction, so it is important to analyse the customer’s purchase path. The Customer Journey map helps with this, giving a bird’s eye view of the customer service process. This can be a catalyst for change within the company, creating an opportunity to streamline the process and improve the customer experience.

  Creating a ‘person’

Firstly, we look at why you need to make changes in customer service. We observe how customers behave on your site and examine their level of satisfaction through quantitative and qualitative research. Next, we create ‘persons’ for key customer types and examine their points of contact with the brand.

  Mapping the Customer Journey

The Customer Journey map is the starting point for building a customer service improvement strategy. We help brands to understand the workings of the market they operate on, the motivations and needs that drive their consumers, how customers learn about the brand and how they make purchases. Finally, we recommend ways to improve the customer experience and ultimately increase your sales.

Find out exactly what we can offer you. Contact us or provide the details of your brief.

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Providing personal data is voluntary; however sharing the phone number and e-mail address, it is necessary for providing answers to the questions. I am authorized to access my personal data and correct it. The data will be used to provide answers and, if the consent is provided, also for marketing purposes.


Who is the administrator of your personal data?
Us, namely, Bluerank sp. z o.o. with its registered seat in Łódź, number of KRS [National Court Register] 0000306691. CLICK HERE and find out more about your data protection.

Our registration records are maintained by the District Court for Łódź Śródmieście of Łódź, XX Commercial Division of the National Court Register, share capital: PLN 100 000, NIP [tax.id.no.:] 727-272-57-03.

How can you contact us?
by mail: ul. Łąkowa 29, 90-554 Łódź,
by e-mail: kontakt@bluerank.pl

What rights do you have?

  1. To access your personal data,
  2. To correct it,
  3. To require its removal,
  4. To limit the scope of its processing,
  5. To transfer your data.

What can you do if you think that we process your data in breach of legal requirements?
You can file a complaint with a supervisory authority. In Poland this is the Inspector General for Personal Data Protection http://www.giodo.gov.pl/

Why do we need your data and why do we process it?

  1. for the purpose of answering your query with respect to Bluerank’s offer
  2. for the purpose of correspondence with respect to the query made
  3. based on you additional consent, for marketing purposes that is sending offers for services provided by Bluerank sp. z o.o. and for other events organized by Bluerank sp. z o.o. – via messages sent to your e-mail address or telephone number,
  4. based on your additional consent, we will share your data with our Partner– Prowly.com sp. z o.o.

Do you have to provide us with your data?
It is voluntary, however, if we do not have it, we will not be able to contact you to reply to your query and send you an offer.

What is the legal basis of our processing of your data?

  1. Art. 6(1) (a) of RODO, namely this regulation.
  2. If you grant your consent to the receiving of marketing communications also to your e-mail address and telephone number, the legal basis will be also art. 10 of the Act on the provision of electronically supplied services and art. 172 of the Act on telecommunications law.

Who shall we share your data with?

  1. Suppliers of services connected with the preparation of an offer.
  2. Delivery companies and the post.
  3. Operators of payment services available on our website.
  4. Entities providing hosting (storing) of the website, bleurank.pl website and personal data for us.
  5. Based on you additional consent we will share your data with our Partner -Prowly.com sp. z o.o. for marketing purposes, namely sending offers of services provided by Prowly.com sp. z o.o. – through e-mail sent to my e-mail address or telephone number. In such a case the administrator of your data will be Prowly.com sp. z o.o. with its registered seat in Warsaw, ul. Antoniego Józefa Madalińskiego 71 lok. 1, 02-549 Warsaw, (KRS: 0000462787), whose records are maintained by the District Court for the capital city of Warsaw in Warsaw, XIII Commercial Division of the National Court Register, share capital: PLN 15 500, NIP (tax.id.no.) 5213649218

How long are we going to store your data:
For the time of

  1. preparing a reply to your query and time necessary for the time limit for bringing proceedings in connection with the preparation of an offer to expire;
  2. carrying our marketing activities or until the consent for sending messages to your e-mail address or telephone number is withdrawn. Your withdrawal of the consent does not affect the lawfulness of the processing which took place before the consent was withdrawn.

Will your data be transferred out of the European Economic Area?
Yes

To which countries?
The United States. You are entitled to receive a copy of your data which will be transferred there.
What is the basis for transferring data?
European Commission’s Implementing Decision of 12.07.2016 introducing the Privacy Shield. The data will be transferred to entities certified within the meaning of this decision.

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Are you interested in our offer?
Inform us what you need and
fill in the brief